Frequently Asked Questions
All you need to know before your ride through Prague!
Yes! Both are very stable and beginner-friendly.
- SCROOSER – stand-up ride, wide tires, low center of gravity, hand throttle, no pedaling required.
- eBike – seated ride with light pedal-assist that handles the hills.
- SCROOSER – stand-up, effortless hand throttle, no pedaling, more immersive sightseeing
- eBike – seated, light pedal-assist, great for guests who prefer a sit-down ride
Absolutely! If some people in your group prefer SCROOSERS and others want eBikes, we'll arrange it for you. Just let us know in advance.
Standing operation keeps the SCROOSER in the same urban-mobility category as bicycles and e-bikes – so it's welcome on bike paths, in parks, and along the quiet historic routes our tours rely on. No driver's license is needed. Most guests are completely comfortable in just a few minutes of the pre-tour test ride.
Prefer a seated ride? Our e-bike tours cover the same routes from a seated position. Read more →
Prefer a seated ride? Our e-bike tours cover the same routes from a seated position. Read more →
The maximum rider weight is 130 kg.
We recommend tours for riders 15+ years old.
Younger riders (ages 12–14) may join only if:
Younger riders (ages 12–14) may join only if:
- Accompanied by a parent
- Have excellent riding skills and prior experience
- Are at least 150 cm tall and 50 kg in weight
We recommend wearing a sport bra or activewear for maximum comfort, especially on warm days or during longer rides. Comfort first!
Yes – and we provide them for free, disinfected after each use. Our tours use cycling-style helmets, which are appropriate because the SCROOSER is ridden standing in the same urban-mobility category as bicycles.
Wear comfortable shoes. Sunglasses are great in summer. In colder months, we provide gloves.
- In case of heavy rain, snow, or icy conditions, we may cancel the tour and you'll receive a 100% refund.
- If there's only light rain, the tour goes on—we'll provide free rain ponchos to keep you dry!
- The final decision is made shortly before the tour starts, as Prague's weather can change quickly. Need to check in with us? Just reach out—we're happy to help!
- Cancel 72+ hours in advance → Full refund
- Cancel less than 72 hours → Non-refundable
Optional service you can add to your booking:
✅ Cancel up to 24h before → 100% refund
✅ Reschedule even within 24h if your transport is delayed
✅ Cancel up to 1 hour before → 50% refund
❌ No-show or no contact = no refund
📞 Must contact us via phone or email (not social media)
🔁 Includes one free change; next changes +15% fee
✅ Cancel up to 24h before → 100% refund
✅ Reschedule even within 24h if your transport is delayed
✅ Cancel up to 1 hour before → 50% refund
❌ No-show or no contact = no refund
📞 Must contact us via phone or email (not social media)
🔁 Includes one free change; next changes +15% fee
📍 Saská 6, Malá Strana, Prague 1
Just a few steps from Charles Bridge, in a quiet historical street.
Search Scrooser Tour in Google/Apple Maps.
Just a few steps from Charles Bridge, in a quiet historical street.
Search Scrooser Tour in Google/Apple Maps.
- Tram stop: Malostranské náměstí (lines 12, 15, 20, 22, 23) – 5 min walk
- Metro station: Malostranská (Line A – green) – 10 min walk
- Taxi/Uber/Bolt address: Saská 520/3, 118 00, Prague 1
Please arrive 30 minutes before your tour. Bring a valid photo ID – physical or digital (passport, driver's license, or national ID).
Yes, you can safely store your bags at our office before or after the tour.
We don't offer private bookings online, but if you're interested, contact us and we'll send you our options and price.
No – we only offer guided tours to ensure safety, legality, and the best experience through Prague's historical center.
Our standard group size is up to 8 people per guide. For larger groups, teambuilding, or corporate events, we can provide more guides and vehicles – our fleet includes over 30 SCROOSERS and seated e-bikes.
- Grand City Tour (120 min) – Ideal for first-time visitors, includes top landmarks and hidden gems
- Viewpoints & Castle Tour (90 min) – Focus on nature, panoramic views, and charming neighborhoods
Currently, we only provide tours in English.
Yes! We have extra capacity. Just email us at info@scroosertour.com in advance.
❌ No – our office does not accept cards
✅ You can pay online in advance, or in person with cash
We accept:
✅ You can pay online in advance, or in person with cash
We accept:
- CZK (Czech koruna)
- EUR (Euros)
- USD (US Dollars)
- GBP (British Pounds)
Yes! Tipping is optional but always appreciated 🙂. You can tip in cash or via QR code in the office.
Yes! Give the gift of an unforgettable ride through Prague. Contact us or purchase online.
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