Introductory provisions and definitions

These General Terms and Conditions (the "GTC") govern the legal relationship between ScrooserPrague s.r.o., with its registered office at náměstí 14. října 1307/2, Smíchov, 150 00 Prague 5, Company ID 05523711, registered in the Commercial Register maintained by the Municipal Court in Prague, File No. C 265110 ("ScrooserPrague" or the "Company"), and a natural person who, as a consumer, enters into a rental contract for an electric scooter with ScrooserPrague (the "Customer").

Definitions:

Administrative fee — a fee charged by ScrooserPrague for administrative actions related to the handling of fines, damages or other violations by the Customer, up to a maximum of CZK 750.
Price list — the current list of prices for the rental of electric scooters published on the ScrooserPrague website (www.scroosertour.com) or at the physical rental office.
Electric scooter — an electric vehicle provided by ScrooserPrague for rental (in particular SCROOSER scooters, Hugo Bikes or E-CAFÉ e-bikes, depending on the current offer).
Office — the ScrooserPrague offices located at Saská 289/6, 118 00 Prague 1.
Rental period — the period for which the electric scooter is rented to the Customer, as stated in the price list or confirmed by ScrooserPrague upon payment.
Permitted area — the geographical area designated by the Guide within which the Customer may use the electric scooter.
Guide — an employee or contractual partner of ScrooserPrague who accompanies the Customer during the entire rental period and provides instructions on how to use the electric scooter.
Service — a tour conducted by ScrooserPrague, including the rental of an electric scooter together with a Guide, based on the Customer’s order and according to these GTC and the concluded agreement.
Agreement — a rental agreement concluded between ScrooserPrague and the Customer by payment of the fee, on the basis of which the Customer is provided with the electric scooter for temporary use for a fee, exclusively together with the accompaniment of a Guide.
Consumer — a natural person acting outside the scope of their business activities or profession, as defined in Section 419 of Act No. 89/2012 Coll., the Civil Code.
Website — the ScrooserPrague website at www.scroosertour.com.

ScrooserPrague reserves the right to amend these GTC at any time. Changes take effect on the date of their publication on the ScrooserPrague website.

The Customer acknowledges that ScrooserPrague is not obliged to conclude the agreement and may refuse to provide the Service, especially if the Customer does not meet the conditions of these GTC or if there is a justified concern of breach.

Order and conclusion of the agreement

The Customer places an order for the Service through third-party booking systems (for example Airbnb, Tripadvisor or Viator), via a form on the website, by phone at the number listed on the website, or in person at the office.

The Customer pays the fee through third-party booking forms, a payment gateway on the website, or, in the case of telephone or personal orders, directly on site. The Customer is obliged to pay at least 50% of the fee before the order is confirmed. ScrooserPrague will issue a receipt and send it according to the payment method used.

The agreement is concluded upon confirmation of the order by ScrooserPrague and payment of the fee in accordance with the valid price list. By paying the fee, the Customer confirms that they have read and agree to these GTC.

Before taking over the electric scooter, the Customer must present a valid identification document (for example an ID card or passport) and prove that they are over 15 years of age, unless otherwise specified. ScrooserPrague is entitled to make a copy of the document before the Service starts and reserves the right to refuse the Service if no document is presented.

Rights and obligations of the Customer

The Customer is obliged to visually inspect the electric scooter before taking it over and report any visible defects or damage. By accepting it without reporting defects, the Customer confirms that it is in proper technical condition.

The Customer agrees to use the electric scooter exclusively with the accompaniment of the Guide and in accordance with the Guide’s instructions, these GTC, the agreement, local legal regulations and traffic rules, in particular Act No. 361/2000 Coll., on Road Traffic.

The Customer must not:

Hand over the electric scooter to a third party without prior consent from ScrooserPrague.
Use the electric scooter without the Guide or outside the permitted area.
Use the electric scooter for racing, stunts or other dangerous activities.
Overload the electric scooter beyond the allowed weight limit (available on request).
Handle the electric scooter in a way that could cause damage, for example disassembly or unauthorised modifications.
Use the electric scooter under the influence of alcohol, drugs or medication that impairs the ability to operate it.

The Customer is obliged to wear the helmet provided by ScrooserPrague at all times during use if required by law or the Guide’s instructions.

The Customer is obliged to:

Remain with the Guide for the entire rental period and follow their instructions.
Use the electric scooter safely and with due care.
Immediately report any accident, damage, loss or theft to ScrooserPrague or the Guide.
Return the electric scooter in the same condition, except for normal wear.

The Customer bears full responsibility for any damage, fines, penalties or other charges related to the use of the electric scooter. Use is at the Customer’s own risk. ScrooserPrague is not liable for injury or damage unless caused by a defect that could not be detected by proper inspection. The Customer must ensure their health allows safe use.

Upon return, ScrooserPrague will inspect the electric scooter and may charge compensation for damage. A handover protocol will be signed. Payment is due immediately unless agreed otherwise.

Rights and obligations of ScrooserPrague

ScrooserPrague undertakes to:

Provide the electric scooter in good condition.
Ensure Guide accompaniment.
Inform the Customer about the rules of use; oral instruction is sufficient.

ScrooserPrague reserves the right to:

Terminate the agreement and take back the electric scooter in case of breach.
Charge fees for damage, fines or administrative work.
Retain fees in case of a Customer breach.
Suspend services due to adverse conditions without compensation.

Fees and penalties

The Customer must pay according to the valid price list before the rental, in cash or by card. In case of a breach, ScrooserPrague may charge compensation for repair or replacement beyond normal wear, and an administrative fee of up to CZK 750 per incident. The Customer is also liable for any fines or penalties incurred through their use. Payment is due on site or within 5 days by bank transfer or in cash.

Liability

The Customer is fully liable for damage to the electric scooter, third-party property or persons, unless caused by an undetectable defect. ScrooserPrague is not liable for injuries or damage unless caused by a defect not detectable by the Customer, and is not liable for delays or non-performance due to force majeure, such as natural disasters, weather, strikes or technical issues.

Cancellation of a reservation

The Customer may cancel by email at info@scroosertour.com.

72 hours or more before the tour — 100% refund, less any third-party fees.
Less than 72 hours before the tour — non-refundable.

There are no cancellation rights for services already partially or fully used.

Complaints procedure

Complaints must be submitted in writing or by email within 30 days of the Service and must include a description and a request. ScrooserPrague will respond within 30 days and, if the complaint is justified, will offer compensation in the form of a refund or a replacement service.

Personal data protection

ScrooserPrague processes personal data in accordance with the GDPR and Czech law. Details are set out in the privacy policy available on the website.

Communication and dispute resolution

All communication takes place by email, phone or in person at the office. Complaints are handled within 30 days. In case of a dispute, the Customer may contact the Czech Trade Inspection Authority (adr.coi.cz) or the EU online dispute resolution platform at ec.europa.eu/consumers/odr.

Final provisions

These GTC and the agreement are governed by Czech law. Disputes will be resolved by the competent court based on ScrooserPrague’s registered office unless otherwise agreed. If any provision is found invalid, the rest remains in effect and the invalid provision will be replaced by one that reflects the original intent as closely as possible. These GTC take effect on 1 June 2025 and apply to all agreements concluded after that date.